Terms of service.

Due to the custom nature of each and every item produced by Peter Kendrick specific terms and conditions apply for all custom orders. Our pricing reflects the hand made nature and luxurious materials implemented into each item to the client’s specification. Our products are not ready to ship stock items and are made to order. Almost all orders are bespoke and custom therefore pricing will be discussed in advance. Pricing for any custom “one-off” design will be based on a general quotation to the client based off our standard production collection. Please note that this is just a baseline before the final price and payment is due upon delivery. Specific manufacturing and material costs are not within our control from suppliers therefore prices are subject to change without notice. All clients will be notified of any changes as production commences. If desired by the customer, Peter Kendrick will send photos of the piece on occasion as it is being created for customer review and questions. Any changes to any custom order for sizing, finish or other will be up-charged to the client at specified cost and must be made within 7 days of initial placement of order.

Delivery: Shipping and delivery charges are not included in the cost of goods. Drop shipping directly to the client may be available at an added cost. Special Packing, crating and foam encasement is an additional cost paid for by each buyer to ensure a safe delivery anywhere in the world: Buyer agrees to pay all reasonable extra charges. Peter Kendrick will offer each buyer quotes for shipping and delivery domestic and international. We will also suggest an international brokerage team for International transactions. Delivery will be during normal business hours and each carrier will call prior to make arrangements. Request for lift-gate will be an additional cost and must be arranged prior to shipment from our facility

Damage Claims: All claims for damages occurring before or during delivery must be reported to Seller within 24 hours of delivery. We facilitate shipping and delivery as a courtesy and are not responsible for damages incurred during transit. All purchases will be fully insured and properly packed by professionals. If damages do occur they must be reported within 24 hours of receipt and all packing materials must be saved for inspection. We will contact the carrier and make a claim on your behalf but Peter Kendrick will not be held responsible in any way or entitle a refund under these circumstances.

Changes and Cancellations: All sales are final. Refunds are not issued except in the case of defective merchandise. Orders for custom manufactured furniture may not be changed or cancelled. Once placed, these orders are non- returnable, exchanged for credit or refund.